All goods are dispatched suitably packaged for transit purposes only. We ask you to inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact info@ulricehamnstapetfabrik.se within 24 hours of delivery including photographic evidence of the damage.
We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
We do not accept returns of any opened wallpaper rolls.
You can return your complete order within 14 days from the day you receive your order.
You have the right to cancel your order should it be more than 21 working days delayed.
Please contact us regarding delayed shipments so that we can help you as soon as possible.
Delays caused by you not being present to receive the shipment is out of our control and not subject to a refund.
You may reclaim if a defect in manufacturing is suspected. Contacts us at info@ulricehamnstapetfabrik.se and attach images of the subject and your order number. If a defect is confirmed you will receive new rolls or if out of stock, a refund.
Please contact us at info@ulricehamnstapetfabrik.se before returning an order.
Please note that you are responsible for the return shipment.
To be able to return an item you need to send it in its original condition and packaging.
Once we have received your shipment you will get an email from us letting you know that we are processing your refund. When the return is accepted a refund will be made.
Please note that if you return your order without first contacting us, the handling time will be longer.